The Pretty Kitty Committee Detroit LLC: Refund, Late, and No-Show Policy

Welcome to The Pretty Kitty Committee Detroit LLC! We strive to provide exceptional services to all our clients. To ensure smooth operations and respect for both our clients' and staff's time, we have established the following policies. By booking an appointment, you agree to these terms.

Deposit and Late Policy

50% Deposit Required: A non-refundable deposit of 50% of the service cost is required to secure all appointments. This deposit will be applied to the total cost of your service. The remaining balance, 50% of the service cost, must be paid at the time of your appointment and service.

ID Requirement: If using a card to pay, you must bring a matching ID with you. The ID will be scanned or documented at that time to ensure the security and authenticity of the transaction.

Late-Arrival Policy

10-Minute Grace Period: We understand that sometimes delays are unavoidable. Therefore, we offer a 10-minute grace period for all appointments, regardless if you contact us to notify us of your arrival time. If you arrive more than 10 minutes after your scheduled appointment time, your appointment will be canceled, and you will forfeit your deposit. This policy ensures that we can maintain our schedule and provide timely services to all clients.

No-Show Policy

Missed Appointments: If you do not show up for your appointment without prior notice, your appointment will be canceled, and you will forfeit your deposit. This helps us manage our time effectively and accommodate other clients who may be waiting for an appointment.

Rescheduling and Cancellation Policy

24-Hour Notice Required: If you need to reschedule or cancel your appointment, you must do so at least 24 hours before your scheduled appointment time.

Rescheduling Methods: You can reschedule or cancel your appointment by calling or texting our business number at 313-474-9412. Our team will assist you in finding a new appointment time that works for you. Deposit Transfer: If you reschedule your appointment at least 24 hours before your appointment, your deposit will be put towards your new rescheduled appointment. The other 50% of the deposit will be paid at the time of your appointment and service.

Forfeiture of Deposit: If you fail to reschedule or cancel your appointment in a timely manner, at least 24 hours before your appointment, you will forfeit your deposit.

Refund Policy

Non-Refundable Deposit: All deposits are non-refundable. This policy is in place to protect our business and compensate for the time and resources allocated to your appointment.

No Refund for Services Rendered: If services are rendered and you do not like your service for any reason, we do NOT offer refunds under any circumstances.

Groupon Policy

Groupon Policies: Groupon vouchers are available to new clients. A card is required on file at the time of booking, and a refundable $1.00 authorization will be processed. If you fail to show up or arrive more than 10 minutes late to your appointment, a non-refundable $30 no-show fee will be charged. Clients are permitted one reschedule with a minimum of 24 hours’ notice before their appointment. The rescheduled appointment must occur WITHIN ONE WEEK of the original booking.

All of these policies are in place to protect our business and ensure efficient use of our time and resources.

Additional Information

Contact Information: If you need to contact us for any reason, including rescheduling or inquiries about our policies, please call or text us at 313-474-9412.

Policy Acceptance: By booking an appointment with The Pretty Kitty Committee Detroit LLC, you acknowledge and accept these policies. By booking an appointment, you checked a consent box and signed agreeing to this policy. These terms are designed to ensure fairness and consistency for all our clients and staff.

We appreciate your understanding and cooperation. Our goal is to provide you with the best possible service experience, and these policies help us achieve that. Thank you for choosing The Pretty Kitty Committee Detroit LLC!

Policy Last Updated:

July 20, 2024